2019-08-19
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Parts Advisor Required 

We have an exciting and rare opportunity to join the Lloyds Autobody Liverpool Team. 

We are seeking a hard-working, enthusiastic, reliable and experienced parts advisor to work at our Liverpool branch. Lloyds Autobody Liverpool, established in 1987, has grown to become the leading manufacturer approved car body repair centre serving Merseyside, Wirral and the rest of the North West. We specialise in accident repairs for most of the leading vehicle manufacturers and are proud to maintain a close working partnership with all our dealership networks. 

• Full-Time

• Salary is Negotiable

• Comprehensive Private Healthcare

• Workplace Pension

• Overtime Opportunities

Parts Advisor:

In your role as parts advisor you will work directly with Technicians and Supervisors to successfully identify, order, track, receive and issue the items required. You will also be responsible for stock control of all stocked parts and consumables. You will require good administration and IT skills and have the ability to explain technical details. You will ensure all transactions, including estimating, invoicing and accompanying documentation are completed accurately, efficiently and in a timely manner. It is also essential that you have the ability to work as part of a team and remain professional and courteous when dealing with clients, members of the public and colleagues. 

Minimum Requirements: 

Experience working as a parts advisor

Good administration and IT skills including experience with windows based operating systems

Full UK Driving Licence 

The ability to explain technical details clearly

Honest, punctual and flexible 

Methodical and have the ability to work as part of a team

Remain professional and courteous at all times

How to Apply:

 

Send your CV direct to liverpool@lloyds-autobody.com referencing the position you are applying for

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Parts Advisor Required 

We have an exciting and rare opportunity to join the Lloyds Autobody Liverpool Team. 

We are seeking a hard-working, enthusiastic, reliable and experienced parts advisor to work at our Liverpool branch. Lloyds Autobody Liverpool, established in 1987, has grown to become the leading manufacturer approved car body repair centre serving Merseyside, Wirral and the rest of the North West. We specialise in accident repairs for most of the leading vehicle manufacturers and are proud to maintain a close working partnership with all our dealership networks. 

• Full-Time

• Salary is Negotiable

• Comprehensive Private Healthcare

• Workplace Pension

• Overtime Opportunities

Parts Advisor:

In your role as parts advisor you will work directly with Technicians and Supervisors to successfully identify, order, track, receive and issue the items required. You will also be responsible for stock control of all stocked parts and consumables. You will require good administration and IT skills and have the ability to explain technical details. You will ensure all transactions, including estimating, invoicing and accompanying documentation are completed accurately, efficiently and in a timely manner. It is also essential that you have the ability to work as part of a team and remain professional and courteous when dealing with clients, members of the public and colleagues. 

Minimum Requirements: 

Experience working as a parts advisor

Good administration and IT skills including experience with windows based operating systems

Full UK Driving Licence 

The ability to explain technical details clearly

Honest, punctual and flexible 

Methodical and have the ability to work as part of a team

Remain professional and courteous at all times

How to Apply:

 

Send your CV direct to liverpool@lloyds-autobody.com referencing the position you are applying for

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Lloyds Autobody Blog Read More
2019-08-19
								object(ContentManager\Model\Post)#518 (25) {
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    ["content"]=>
    string(3141) "

1 X Panel/MET Technician & 1 X MET Technician Required

We have 2 exciting and rare opportunities to join the Lloyds Autobody Manchester Team. We are increasing our workforce and are looking for hard working, enthusiastic, reliable and skilled technicians to work at our Manchester branch. Based near the Airport and serving Cheshire and the North West, Lloyds Autobody Manchester was established in August 2000 and has grown to become Manchester’s premier manufacturer approved Car Body Repair Centre. We have several manufacturer approvals and are proud to maintain a close working partnership with our main dealership networks, which include Bentley, Rolls Royce and McLaren Manchester dealerships for the Sytner Group. Maintaining the excellent standards set by such manufacturers is our number one focus and the successful applicants must be able to demonstrate their ability to work in the prestige and performance market.

• Full-Time

• Salary is Negotiable

• You Will be Enrolled on Various Manufacturer Training Programmes

• Comprehensive Private Healthcare

• Workplace Pension

• Flexible Working Hours

• Overtime Opportunities

Panel/MET Technician:

In the role of Panel/MET Technician, you will be repairing many different high-end marques of vehicle. You will also strip and refit the vehicle during the repair process and will be enrolled on several manufacturer training programmes to ensure you stay up to date with all new models and repair processes.

-

Minimum Requirements:

• Competent in both Panel and MET

• Minimum 5 years’ experience Panel and MET and ideally in the prestige and performance industry

• JIG System Awareness

• Structural Competence

• Aluminium Trained - Structural and Cosmetic

• Full Driving Licence

MET Technician:

In the role of MET Technician, you will be responsible for stripping and refitting vehicles during the repair process. You will liaise directly with colleagues and supervisors to ensure maximum efficiency in the workshop. You will be enrolled on several manufacturer training programmes to ensure you stay up to date with all new models and repair processes. If you are trained in vehicle body and/or paint operations and have experience in mechanical and electrical trim/body fitting, we want to hear from you

Minimum Requirements:

• Competent in MET

• 4 Wheel Alignment Competence

• Minimum 5 years’ experience in MET and ideally in the Prestige and Performance Industry

• Full Driving Licence

How to Apply: Send your CV direct to manchester@lloyds-autobody.com referencing the position you are applying for

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1 X Panel/MET Technician & 1 X MET Technician Required

We have 2 exciting and rare opportunities to join the Lloyds Autobody Manchester Team. We are increasing our workforce and are looking for hard working, enthusiastic, reliable and skilled technicians to work at our Manchester branch. Based near the Airport and serving Cheshire and the North West, Lloyds Autobody Manchester was established in August 2000 and has grown to become Manchester’s premier manufacturer approved Car Body Repair Centre. We have several manufacturer approvals and are proud to maintain a close working partnership with our main dealership networks, which include Bentley, Rolls Royce and McLaren Manchester dealerships for the Sytner Group. Maintaining the excellent standards set by such manufacturers is our number one focus and the successful applicants must be able to demonstrate their ability to work in the prestige and performance market.

• Full-Time

• Salary is Negotiable

• You Will be Enrolled on Various Manufacturer Training Programmes

• Comprehensive Private Healthcare

• Workplace Pension

• Flexible Working Hours

• Overtime Opportunities

Panel/MET Technician:

In the role of Panel/MET Technician, you will be repairing many different high-end marques of vehicle. You will also strip and refit the vehicle during the repair process and will be enrolled on several manufacturer training programmes to ensure you stay up to date with all new models and repair processes.

-

Minimum Requirements:

• Competent in both Panel and MET

• Minimum 5 years’ experience Panel and MET and ideally in the prestige and performance industry

• JIG System Awareness

• Structural Competence

• Aluminium Trained - Structural and Cosmetic

• Full Driving Licence

MET Technician:

In the role of MET Technician, you will be responsible for stripping and refitting vehicles during the repair process. You will liaise directly with colleagues and supervisors to ensure maximum efficiency in the workshop. You will be enrolled on several manufacturer training programmes to ensure you stay up to date with all new models and repair processes. If you are trained in vehicle body and/or paint operations and have experience in mechanical and electrical trim/body fitting, we want to hear from you

Minimum Requirements:

• Competent in MET

• 4 Wheel Alignment Competence

• Minimum 5 years’ experience in MET and ideally in the Prestige and Performance Industry

• Full Driving Licence

How to Apply: Send your CV direct to manchester@lloyds-autobody.com referencing the position you are applying for

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Lloyds Autobody Blog Read More
2019-04-16
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The North West's Leading Car Body Repair Specialists

At Lloyds Autobody, serving Cheshire, Merseyside and the rest of the North West, we are the leading specialist car body repair and car body modification specialists in the UK. With over thirty years of experience working with high performance and executive cars, we have approval from a wide range of manufacturers including Bentley, Mclaren & Rolls Royce. Based in Manchester and Liverpool, our experts are trained in every stage of the car body repair process, ensuring that each job is carried out with meticulous attention to detail. 

From paintwork and accident aftercare, to alloy wheel refurbishment and colour coding, Lloyds Autobody offers an extensive selection of services. Trust in the experts to treat your car with the respect it deserves.

Car Scratch Removals

If you need scratches removing, then speak to a member of our team to book your car into our Manchester or Liverpool repair centre.

We’re trusted by some of the world’s leading manufacturers to carry out work of the highest standard. Ferrari, Bentley, Rolls Royce, Porsche, McLaren, Mercedes-Benz, Audi, Volkswagen Group, Jaguar Land Rover are just some of the brands that Lloyds Autobody have received Paint & Body Centre accreditations from

From the smallest scratch to a full body repair, Lloyds Autobody offer comprehensive car scratch repairs that restore luxury cars.

Should your car need new paintwork to repair chips or other damage our paintwork body repair services are perfect for you. We use state-of-the-art equipment to make sure each high-end vehicle is restored to factory condition.

Our skilled team begin with stripping your car before using manufacturer-approved paint to match any colour correctly.

Once the work is completed, each and every car is passed before our quality control specialists who carry out strict procedures before signing off on completed project. Talk to our experts now to find out more about our paint chip repairs.

Colour Coding Customisation

We know that you are proud of your car, both for its style and performance. Perhaps, though, you’d like it to be just that touch more – individual. With the approval of a wide range of renowned car manufacturers, here at Lloyds Autobody, we are authorised to carry out the highly-professional colour coding of every part of your car, both inside and out, to the standard demanded by such outstanding companies – and also by discerning owners like you.

Why Colour Coding?

It’s a matter of style and taste, a satisfying way to make your car stand out from the crowd. Colour coding adds just a touch of emphasis, a unique definition point, or simply that tiny wow factor.

Why Lloyds Autobody?

  • Our staff are continually trained to the exacting standards required by the manufacturers
  • All the paints we use are approved by that manufacturer – and we can match any colour you request from our extensive library of over 10,000 cards
  • Any parts removed during the process will immediately be tagged for identification and securely-stored until replaced on your car
  • The colour coding work on your vehicle is not completed and signed-off until it has successfully passed through our stringent quality control inspection

What Part of My Car Can Be Colour Coded?

We can carry out the process to all areas of your vehicle. These may include the roof, panels, wing mirrors, bumpers, skirts and interiors. We can advise you of the best way to enhance the appearance of your vehicle to deliver a bespoke and individual look using our unrivalled experience and expertise.

Your First Steps Toward Colour Coding

We are happy to fully discuss both the process and your options for any colour coding work you have in mind - see contact details at the bottom of this article.

You know you can trust Lloyds Autobody to colour code your vehicle to the standard you demand.

Alloy Wheel Refurbishment

Anyone can fall victim to corrosion on their alloy wheels, even if they drive carefully on the road. Your car is an extension of you, so if something were to unfortunately damage any part of it, Lloyds Autobody are here to help get you back on the road in no time.

Alloy Wheel Repairs

Wear and tear will naturally occur to your alloy wheels and consequently, chips, cracks, scuffs and scrapes are bound to happen. Kerb and pothole damage can target any car, resulting in a need to refurbish or repair your wheels.

You don’t have to wait for your alloys to suffer from an extensive amount of damage before you come to us for a refurbishment; our alloy service can include diamond cut faces or bespoke dual tone paint. Refurbishing your alloys not only make your car look great, but it can also help maintain the value of your vehicle.

Lloyds Autobody understands that the value and expression of a car lies in its appearance, so we use state of the art of equipment to ensure your vehicle is restored to the same standard you’d expect straight from the factory.

Our paints and materials are manufacturer approved, and Lloyds Autobdy work with incredible brands like Rolls Royce, Bentley and McLaren so you know you are guaranteed the best service with us. No two cars are the same, so our dedicated team make sure your car is treated with the utmost care and bespoke packages take into account the individual requirements of your car.

Call Lloyds Autobody For A Quote

If you are interested in any of the services mentioned in this article or if you would like anymore information on any of the services that we offer, then call our Liverpool team on 0151 933 3686 or our Manchester office on 0161 437 9911. Alternatively, you can get in touch online and a member of our team will get back to you as soon as possible.

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The North West's Leading Car Body Repair Specialists

At Lloyds Autobody, serving Cheshire, Merseyside and the rest of the North West, we are the leading specialist car body repair and car body modification specialists in the UK. With over thirty years of experience working with high performance and executive cars, we have approval from a wide range of manufacturers including Bentley, Mclaren & Rolls Royce. Based in Manchester and Liverpool, our experts are trained in every stage of the car body repair process, ensuring that each job is carried out with meticulous attention to detail. 

From paintwork and accident aftercare, to alloy wheel refurbishment and colour coding, Lloyds Autobody offers an extensive selection of services. Trust in the experts to treat your car with the respect it deserves.

Car Scratch Removals

If you need scratches removing, then speak to a member of our team to book your car into our Manchester or Liverpool repair centre.

We’re trusted by some of the world’s leading manufacturers to carry out work of the highest standard. Ferrari, Bentley, Rolls Royce, Porsche, McLaren, Mercedes-Benz, Audi, Volkswagen Group, Jaguar Land Rover are just some of the brands that Lloyds Autobody have received Paint & Body Centre accreditations from

From the smallest scratch to a full body repair, Lloyds Autobody offer comprehensive car scratch repairs that restore luxury cars.

Should your car need new paintwork to repair chips or other damage our paintwork body repair services are perfect for you. We use state-of-the-art equipment to make sure each high-end vehicle is restored to factory condition.

Our skilled team begin with stripping your car before using manufacturer-approved paint to match any colour correctly.

Once the work is completed, each and every car is passed before our quality control specialists who carry out strict procedures before signing off on completed project. Talk to our experts now to find out more about our paint chip repairs.

Colour Coding Customisation

We know that you are proud of your car, both for its style and performance. Perhaps, though, you’d like it to be just that touch more – individual. With the approval of a wide range of renowned car manufacturers, here at Lloyds Autobody, we are authorised to carry out the highly-professional colour coding of every part of your car, both inside and out, to the standard demanded by such outstanding companies – and also by discerning owners like you.

Why Colour Coding?

It’s a matter of style and taste, a satisfying way to make your car stand out from the crowd. Colour coding adds just a touch of emphasis, a unique definition point, or simply that tiny wow factor.

Why Lloyds Autobody?

  • Our staff are continually trained to the exacting standards required by the manufacturers
  • All the paints we use are approved by that manufacturer – and we can match any colour you request from our extensive library of over 10,000 cards
  • Any parts removed during the process will immediately be tagged for identification and securely-stored until replaced on your car
  • The colour coding work on your vehicle is not completed and signed-off until it has successfully passed through our stringent quality control inspection

What Part of My Car Can Be Colour Coded?

We can carry out the process to all areas of your vehicle. These may include the roof, panels, wing mirrors, bumpers, skirts and interiors. We can advise you of the best way to enhance the appearance of your vehicle to deliver a bespoke and individual look using our unrivalled experience and expertise.

Your First Steps Toward Colour Coding

We are happy to fully discuss both the process and your options for any colour coding work you have in mind - see contact details at the bottom of this article.

You know you can trust Lloyds Autobody to colour code your vehicle to the standard you demand.

Alloy Wheel Refurbishment

Anyone can fall victim to corrosion on their alloy wheels, even if they drive carefully on the road. Your car is an extension of you, so if something were to unfortunately damage any part of it, Lloyds Autobody are here to help get you back on the road in no time.

Alloy Wheel Repairs

Wear and tear will naturally occur to your alloy wheels and consequently, chips, cracks, scuffs and scrapes are bound to happen. Kerb and pothole damage can target any car, resulting in a need to refurbish or repair your wheels.

You don’t have to wait for your alloys to suffer from an extensive amount of damage before you come to us for a refurbishment; our alloy service can include diamond cut faces or bespoke dual tone paint. Refurbishing your alloys not only make your car look great, but it can also help maintain the value of your vehicle.

Lloyds Autobody understands that the value and expression of a car lies in its appearance, so we use state of the art of equipment to ensure your vehicle is restored to the same standard you’d expect straight from the factory.

Our paints and materials are manufacturer approved, and Lloyds Autobdy work with incredible brands like Rolls Royce, Bentley and McLaren so you know you are guaranteed the best service with us. No two cars are the same, so our dedicated team make sure your car is treated with the utmost care and bespoke packages take into account the individual requirements of your car.

Call Lloyds Autobody For A Quote

If you are interested in any of the services mentioned in this article or if you would like anymore information on any of the services that we offer, then call our Liverpool team on 0151 933 3686 or our Manchester office on 0161 437 9911. Alternatively, you can get in touch online and a member of our team will get back to you as soon as possible.

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Lloyds Autobody Blog Read More
2019-04-02
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Lloyds Autobody GDPR Privacy Notice

 Lloyds Autobody takes its obligations concerning data protection seriously.

We are providing this notice so you have information about how we collect and process your personal information. We ask you to please read this Privacy Notice as it has important information you need to know.

What does our company do?

Lloyds Autobody is an approved and accredited vehicle body repairer network       that organises and manages the repair of accident damaged vehicles for individuals, motor insurance companies and fleets. We work with contracted specialists and vehicle manufacturers that supply parts, paint, materials, and services to enable the repair of your vehicle. Our clients include the Sytner Group and Volkswagen Group, full client lists are available on this website.

How do we use your personal information?

This privacy notice is to let you know how Lloyds Autobody, promise to look after your personal information. This includes what has been passed on to us via your insurer, what you tell us about yourself, what we learn by having you as a client or customer, and the choices you give us about what you want us to send to you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

 We promise:

 

·       To keep your data safe and private

·       To manage your data based on your rights

·       Not to sell your data

 

How the law protects you

As well as our privacy promise, your privacy is protected by law. Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing outside Lloyds Autobody. The law says we must have one or more of these reasons:

 

·       To fulfil a contract we have with you, or

·       When it is in our legitimate interest, or

·       When it is our legal duty, or

·       When you consent to it

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what it is. In most cases it will be to repair your vehicle.

What information do we collect and process?

In order for us to repair your vehicle it is legitimate and necessary to receive from your insurer, fleet manager, company, or from yourself necessary personal data. “Personal Data” is information about you which, either on its own or when connected with other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:

 

·         Your full name and contact information (address, town, postcode, email and phone number)

·         Your credit card details and/or bank account details (if paying by cheque or bank transfer)

·         Your purchase details (including time, date and cost, and VAT status and insurance excess)

·         Your insurance company (if our work is part of an insurance claim)

·         Your vehicle information (make, model, registration number)

·         Your proof of identity (valid driving licence and/or passport)

·         Your image on security CCTV around our repairer sites

·         Your work address and contact information

·         Your calls and correspondence with us

·         Your feedback

Personal data will be collected from you or passed to us by your insurance company/fleet manager/vehicle recovery agent. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g. DVLA to check speeding offences for use of courtesy vehicles).

Data Minimisation

Data minimisation is a principle that states that data collected or processed should not be held or further used unless for essential reasons clearly stated in advance. This is defined as information that is adequate, relevant and limited to what is necessary for the purposes for which its processed. This approach represents best practice for reducing the risk of unauthorised access and maintaining customer trust.

When processing and collecting data from our clients and customers we ask ourselves the following questions:

 

·       How are we planning to use the data?

·       Is there a way of achieving the purpose without having to collect the data?

·       Does the individual know we are processing or collecting the data?

·       Does the individual know why we are processing or collecting the data?

·       How long will we need the data for to achieve the purpose?

 If you choose not to give personal information

Please note that you are under no obligation to provide us with your personal information, but not providing certain data could prevent us from serving you, which could lead to cancellation of the service.

Why do we need your personal data?

Lloyds Autobody processes personal data about you for a number of purposes, including:

 

·         To organise specialist repair functions such as system recalibration with contracted third parties

·         To follow up with you shortly after the repair to your vehicle to check everything is satisfactory

·         For internal record keeping (to be able to respond to customer enquiry and invoicing)

·         To make an appointment with you to assess the accident damage on your vehicle

·         For number plate recognition as part of our customer service and site security

·         To process payments by credit/debit card or bank account details

·         To remind or update you of progress or completion date

·         To provide our services to you as requested or agreed

·         To help us improve the services we offer

 

This list is not exhaustive and may be updated from time to time. We do not ‘trade’ in your personal data and will not sell or rent your details.

Who will your personal data be shared with?

Lloyds Autobody works with vehicle manufacturers, insurance companies and accident management companies. We may share your basic personal data, such as name, contact details, claim number and vehicle details with the relevant company you are connected with to provide the service you have requested.

Limited personal information may also be made available to third parties providing relevant services under contract to Lloyds Autobody, such as vehicle specialists, engineers, auditors, compliance managers, insurance companies, IT hosting, and maintenance providers. These companies may use information about you to perform their functions in accordance with the services we have requested and contract terms agreed as part of our service to you.

We may also disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law. Also in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Data transmission over the Internet is inherently insecure and we cannot guarantee the security of data sent over the Internet. You are responsible for keeping your password and user details confidential and we will never ask you for your password.

In the event that we sell our business, we may share your details with the buyer to enable them to fulfil the service we have agreed with you.

Your personal information will not be transferred to, stored or otherwise processed outside the EU. Our data minimisation policy limits information to what is necessary for the purposes for which they are processed. International transfers of data between any of the countries we operate in is limited to operational and financial information. Personal information is not transferred.  

Do we get involved in direct marketing?

Lloyds Autobody does not take part in any direct marketing activities. We hope that the quality of our service and people will be enough for you to recommend us to others and view our website.

What rights do you have to amend personal information?

You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information, please contact our customer support team in Liverpool on 0151 933 3686 or Manchester on 0161 437 9911 or email: liverpool@lloyds-autobody.com.

What if you want us to stop using your personal information?

You have the right to object to our use of your personal information, or to ask us to delete, remove, or to stop using your personal information if there is no need for us to keep it. This is known and the ‘right of erasure’ or the ‘right to be forgotten’. There may be legal, warranty related or other reasons why we need to keep or use your data, but please tell us if you think that we should not be using it.

How long do we keep your personal information?

Lloyds Autobody will keep your details on record for as long as it is necessary to meet record keeping requirements. We hold booking, invoice and email details for seven years. They are then deleted in accordance with data protection and other applicable legislation. Should you wish to make a warranty claim after this period, you will need to provide a copy of our invoice or our completed guarantee.

Website and Cookies

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies which are stored on user’s computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information and their privacy policy is available at: http://www.google.com/privacypolicy.html

Personal information submitted on this website will be used for the purposes specified in this privacy notice or in relevant parts of our website. We may use your personal information to:

 

·       Administer our website

·       Improve your browsing experience by personalising the website

·       Enable your use of the services available on our website

·       Send you email notifications which you have specifically requested

·       Deal with any enquiries and complaints made by or about you relating to the website

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

 

Contact Us

If you have any questions about this privacy notice or our treatment of your personal information, please write to us by email at liverpool@lloyds-autobody.com or by post to The Data Protection Lead, Lloyds Autobody Limited, Unit 1, Brasenose Road, Bootle, Liverpool, Merseyside L20 8HB.

Changes to this Privacy Notice

The Data Privacy laws will change on 25 May 2018. Lloyds Autobody may change this Privacy Notice from time to time in order to reflect changes in the law. This version was updated in May 2018.

 

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Lloyds Autobody GDPR Privacy Notice

 Lloyds Autobody takes its obligations concerning data protection seriously.

We are providing this notice so you have information about how we collect and process your personal information. We ask you to please read this Privacy Notice as it has important information you need to know.

What does our company do?

Lloyds Autobody is an approved and accredited vehicle body repairer network       that organises and manages the repair of accident damaged vehicles for individuals, motor insurance companies and fleets. We work with contracted specialists and vehicle manufacturers that supply parts, paint, materials, and services to enable the repair of your vehicle. Our clients include the Sytner Group and Volkswagen Group, full client lists are available on this website.

How do we use your personal information?

This privacy notice is to let you know how Lloyds Autobody, promise to look after your personal information. This includes what has been passed on to us via your insurer, what you tell us about yourself, what we learn by having you as a client or customer, and the choices you give us about what you want us to send to you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

 We promise:

 

·       To keep your data safe and private

·       To manage your data based on your rights

·       Not to sell your data

 

How the law protects you

As well as our privacy promise, your privacy is protected by law. Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing outside Lloyds Autobody. The law says we must have one or more of these reasons:

 

·       To fulfil a contract we have with you, or

·       When it is in our legitimate interest, or

·       When it is our legal duty, or

·       When you consent to it

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what it is. In most cases it will be to repair your vehicle.

What information do we collect and process?

In order for us to repair your vehicle it is legitimate and necessary to receive from your insurer, fleet manager, company, or from yourself necessary personal data. “Personal Data” is information about you which, either on its own or when connected with other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:

 

·         Your full name and contact information (address, town, postcode, email and phone number)

·         Your credit card details and/or bank account details (if paying by cheque or bank transfer)

·         Your purchase details (including time, date and cost, and VAT status and insurance excess)

·         Your insurance company (if our work is part of an insurance claim)

·         Your vehicle information (make, model, registration number)

·         Your proof of identity (valid driving licence and/or passport)

·         Your image on security CCTV around our repairer sites

·         Your work address and contact information

·         Your calls and correspondence with us

·         Your feedback

Personal data will be collected from you or passed to us by your insurance company/fleet manager/vehicle recovery agent. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g. DVLA to check speeding offences for use of courtesy vehicles).

Data Minimisation

Data minimisation is a principle that states that data collected or processed should not be held or further used unless for essential reasons clearly stated in advance. This is defined as information that is adequate, relevant and limited to what is necessary for the purposes for which its processed. This approach represents best practice for reducing the risk of unauthorised access and maintaining customer trust.

When processing and collecting data from our clients and customers we ask ourselves the following questions:

 

·       How are we planning to use the data?

·       Is there a way of achieving the purpose without having to collect the data?

·       Does the individual know we are processing or collecting the data?

·       Does the individual know why we are processing or collecting the data?

·       How long will we need the data for to achieve the purpose?

 If you choose not to give personal information

Please note that you are under no obligation to provide us with your personal information, but not providing certain data could prevent us from serving you, which could lead to cancellation of the service.

Why do we need your personal data?

Lloyds Autobody processes personal data about you for a number of purposes, including:

 

·         To organise specialist repair functions such as system recalibration with contracted third parties

·         To follow up with you shortly after the repair to your vehicle to check everything is satisfactory

·         For internal record keeping (to be able to respond to customer enquiry and invoicing)

·         To make an appointment with you to assess the accident damage on your vehicle

·         For number plate recognition as part of our customer service and site security

·         To process payments by credit/debit card or bank account details

·         To remind or update you of progress or completion date

·         To provide our services to you as requested or agreed

·         To help us improve the services we offer

 

This list is not exhaustive and may be updated from time to time. We do not ‘trade’ in your personal data and will not sell or rent your details.

Who will your personal data be shared with?

Lloyds Autobody works with vehicle manufacturers, insurance companies and accident management companies. We may share your basic personal data, such as name, contact details, claim number and vehicle details with the relevant company you are connected with to provide the service you have requested.

Limited personal information may also be made available to third parties providing relevant services under contract to Lloyds Autobody, such as vehicle specialists, engineers, auditors, compliance managers, insurance companies, IT hosting, and maintenance providers. These companies may use information about you to perform their functions in accordance with the services we have requested and contract terms agreed as part of our service to you.

We may also disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law. Also in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Data transmission over the Internet is inherently insecure and we cannot guarantee the security of data sent over the Internet. You are responsible for keeping your password and user details confidential and we will never ask you for your password.

In the event that we sell our business, we may share your details with the buyer to enable them to fulfil the service we have agreed with you.

Your personal information will not be transferred to, stored or otherwise processed outside the EU. Our data minimisation policy limits information to what is necessary for the purposes for which they are processed. International transfers of data between any of the countries we operate in is limited to operational and financial information. Personal information is not transferred.  

Do we get involved in direct marketing?

Lloyds Autobody does not take part in any direct marketing activities. We hope that the quality of our service and people will be enough for you to recommend us to others and view our website.

What rights do you have to amend personal information?

You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information, please contact our customer support team in Liverpool on 0151 933 3686 or Manchester on 0161 437 9911 or email: liverpool@lloyds-autobody.com.

What if you want us to stop using your personal information?

You have the right to object to our use of your personal information, or to ask us to delete, remove, or to stop using your personal information if there is no need for us to keep it. This is known and the ‘right of erasure’ or the ‘right to be forgotten’. There may be legal, warranty related or other reasons why we need to keep or use your data, but please tell us if you think that we should not be using it.

How long do we keep your personal information?

Lloyds Autobody will keep your details on record for as long as it is necessary to meet record keeping requirements. We hold booking, invoice and email details for seven years. They are then deleted in accordance with data protection and other applicable legislation. Should you wish to make a warranty claim after this period, you will need to provide a copy of our invoice or our completed guarantee.

Website and Cookies

We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies which are stored on user’s computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information and their privacy policy is available at: http://www.google.com/privacypolicy.html

Personal information submitted on this website will be used for the purposes specified in this privacy notice or in relevant parts of our website. We may use your personal information to:

 

·       Administer our website

·       Improve your browsing experience by personalising the website

·       Enable your use of the services available on our website

·       Send you email notifications which you have specifically requested

·       Deal with any enquiries and complaints made by or about you relating to the website

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

 

Contact Us

If you have any questions about this privacy notice or our treatment of your personal information, please write to us by email at liverpool@lloyds-autobody.com or by post to The Data Protection Lead, Lloyds Autobody Limited, Unit 1, Brasenose Road, Bootle, Liverpool, Merseyside L20 8HB.

Changes to this Privacy Notice

The Data Privacy laws will change on 25 May 2018. Lloyds Autobody may change this Privacy Notice from time to time in order to reflect changes in the law. This version was updated in May 2018.

 

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Lloyds Autobody Blog Read More