Frequently Asked Questions

Here are some of the questions our clients often ask but don’t worry if you can’t find the answer you are looking for, just fill in our quick contact form and one of our experts will be in touch.

Frequently Asked Questions

Unfortunately accidents do happen. Our team are fully trained to deal with all aspects of your claim, from dealing directly with the insurance company, or simply assisting you along the way. Our aim is to make the claim process as hassle free as possible. Our commitment to care is one of our core values, and with this in mind we don’t just see a repair or a claim, but put you, the owner, first and foremost with everything we do. Below are some frequently asked questions, but if you can’t see what you’re looking for please contact us to discuss your individual requirements.

How long will it take before repairs are started?

Once repairs are authorised, you will be given a book-in date. This allows time for replacement parts to be purchased and minimises the length of time we need your car on site.

Why can delays occur during the repair process?

No two car repairs are exactly the same. Occasionally there can be a delay in parts delivery, additional parts may be identified during the repair process or your insurers may need to inspect your vehicle. In this case repair could be delayed in obtaining supplementary authorisation from your insurers.

How will I know when the repairs are finished?

Our Customer Service staff will give you an approximate completion date, where possible, when the car is booked in. Delivery after repairs will be agreed by phone.

Will my car be driven by your staff?

Yes. For collection and re-delivery, and for certain types of repair - normally involving mechanical procedures - we will road test your car after the repair process, for your safety.

Can I choose when I have my vehicle delivered back to me?

We will provide an indication of morning or afternoon delivery. The courtesy car must be available to us at all times.

Do you guarantee work undertaken to my vehicle?

All body repairs are guaranteed for a minimum of 12 months, or to the service level agreed with your insurer. Please note: service items, such as friction materials, are guaranteed only against faulty manufacture or fitting.

What if I have a problem during the guarantee period?

Customer satisfaction is important to us. Let us know what your problem is, and we will sort it out as soon as possible.

How can I Contact Lloyds Autobody?

Both of Lloyds Autobody centres in Liverpool and Manchester are open 6 days a week, 8am-5pm Monday to Friday and close at 12pm on Saturday.

We are also available 24/7, 365 days a year for advice and emergency road side assistance. By calling the numbers listed you will be directed to our out of hours service.

Contact us online

Book Your Vehicle In At Lloyds Autobody

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Approved by the best

Lloyds Autobody provide approved repair services for some of the world’s leading car manufacturers including Audi, Bentley, Tesla and more. Our team of specialist technicians approach every job with the same level of meticulous attention to detail.

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Car Body Repair Services

Lloyds Autobody carry out a wide range of car body repair services, matching the high standards of leading manufacturers. We take into account the unique specifications of each model, as well as the official materials and parts. We use only industry recognised processes to complete each repair.

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TALK TO OUR EXPERTS NOW

CALL LIVERPOOL: 0151 933 3686   MANCHESTER: 0161 437 9911

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Porsche Cayenne Customer
Thanks for all your help with making this as painless as it has been for us!
- Chloe Halling
Tesla Owner
Morning Lee, just wanted to drop you a note to say a big thank you on behalf of myself & Sandra for the excellent service & superb job you have done on our Tesla Model S. I would particularly like to thank you for having the car ready and in immaculate condition ready for our return from holiday & the kindness from yourself in picking us up from the airport. I would have no hesitation in recommending Lloyds Autobody.
- David & Sandra Thompson
Range Rover Customer
Hi Lee, Just to thank you and your team so much for the brilliant service again. You do go the extra mile and it is very much appreciated! Many thanks for all your help.
- Shirley Henshall
Bentley GT Customer
Hi Lee, Just wanted to drop you a quick line to say thanks for the excellent work on my car and sorting out the rental car in the interim. Great service all round. Really appreciate your help.
- Mike McGarth
AMG SLS Customer
Hi Lee - just a quick note to say a big thank you for sorting out the damaged SLS roadster. By taking over the co-ordination of the works and various pick ups / deliveries etc you made the whole experience much less stressful. I collected the car last week from Jay at Miglior and it looked absolutely amazing. Thanks again for a first class service.
- Roger Marsden
Bentley GT Customer
Dear Lee, Just a quick note to say I am delighted with the repair you and the Lloyds team have carried out on my car. The service from end-to-end has been outstanding and I really appreciate the communication and update throughout. When I collected the car it looked like it was fresh off the assembly line…….the paint, body work and attention to detail is simply awesome. Thank you so much and please cascade my thanks to the individuals who did such a great job.
- Mark Dougill
Tesla Customer
Hi Lee, Further to my recent repair, having recently got the car back I thought to drop you a line and say how happy I am with the repair Lloyds Autobody carried out. The repair and paintwork excellent, and the car came back to me pristinely clean, once again thank you for your efforts and attention throughout the process.
- Michael Meredith
Audi S Customer
Hi Lee, just thought I'd drop you a line to say a big thank you for repairing my Audi after it was involved in a crash recently. I was highly impressed by the efficient, courteous manner of both yourself and the staff at Lloyds and the work that was carried out on the car was both thorough and to a very high standard, resulting in my car being returned to concours standards. It's not often that expectations are exceeded in this day and age, but I'm glad to say that in this case they were!
- Dave Rofe
Range Rover Customer
Thanks for your time this morning it has meant a lot the after support you have offered has been great. The sealed unit is being replaced tomorrow at 8am under warranty.
- Jackie Bird
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