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Unfortunately accidents do happen. Our team are fully trained to deal with all aspects of your claim, from dealing directly with the insurance company, or simply assisting you along the way. Our aim is to make the claim process as hassle free as possible. Our commitment to care is one of our core values, and with this in mind we don’t just see a repair or a claim, but put you, the owner, first and foremost with everything we do. Below are some frequently asked questions, but if you can’t see what you’re looking for please contact us to discuss your individual requirements.
Once repairs are authorised, you will be given a book-in date. This allows time for replacement parts to be purchased and minimises the length of time we need your car on site.
No two car repairs are exactly the same. Occasionally there can be a delay in parts delivery, additional parts may be identified during the repair process or your insurers may need to inspect your vehicle. In this case repair could be delayed in obtaining supplementary authorisation from your insurers.
Our Customer Service staff will give you an approximate completion date, where possible, when the car is booked in. Delivery after repairs will be agreed by phone.
Yes. For collection and re-delivery, and for certain types of repair - normally involving mechanical procedures - we will road test your car after the repair process, for your safety.
We will provide an indication of morning or afternoon delivery. The courtesy car must be available to us at all times.
All body repairs are guaranteed for a minimum of 12 months, or to the service level agreed with your insurer. Please note: service items, such as friction materials, are guaranteed only against faulty manufacture or fitting.
Customer satisfaction is important to us. Let us know what your problem is, and we will sort it out as soon as possible.
Both of Lloyds Autobody centres in Liverpool and Manchester are open 6 days a week, 8am-5pm Monday to Friday and close at 12pm on Saturday.
We are also available 24/7, 365 days a year for advice and emergency road side assistance. By calling the numbers listed you will be directed to our out of hours service.
Lloyds Autobody provide approved repair services for some of the world’s leading car manufacturers including Audi, Bentley, Tesla and more. Our team of specialist technicians approach every job with the same level of meticulous attention to detail.View Our Approvals
Lloyds Autobody carry out a wide range of car body repair services, matching the high standards of leading manufacturers. We take into account the unique specifications of each model, as well as the official materials and parts. We use only industry recognised processes to complete each repair.View Our Approvals