How long will it take before repairs are started?
Once repairs are authorised, you will be given a book-in date. This allows time for replacement parts to be purchased and minimises the length of time we need your car on site.
Why can delays occur during the repair process?
No two car repairs are exactly the same. Occasionally there can be a delay in parts delivery, additional parts may be identified during the repair process or your insurers may need to inspect your vehicle. In this case repair could be delayed in obtaining supplementary authorisation from your insurers.
How will I know when the repairs are finished?
Our Customer Service staff will give you an approximate completion date, where possible, when the car is booked in. An in-progress on-line update is available during repairs through this website (see the Repair Tracking link at the top of our web pages). Delivery after repairs will be agreed by phone.
Will my car be driven by your staff?
Yes. For collection and re-delivery, and for certain types of repair - normally involving mechanical procedures - we will road test your car after the repair process, for your safety.
Can I choose when I have my vehicle delivered back to me?
We will provide an indication of morning or afternoon delivery. The courtesy car must be available to us at all times..
Do you guarantee work undertaken to my vehicle?
All body repairs are guaranteed for a minimum of 12 months, or to the service level agreed with your insurer. Please note: service items, such as friction materials, are guaranteed only against faulty manufacture or fitting.
What if I have a problem during the guarantee period?
Customer satisfaction is important to us. Let us know what your problem is, and we will sort it out as soon as possible.